Customer service
The company now promotes the "maintenance 0 inventory" plan of the center customer, which is highly appreciated by the majority of users. The customer signs the annual maintenance plan, and the common vulnerable and consumable spare parts are stored and managed by the company in the customer warehouse free of charge. The customer service hotline is open 7 * 24 hours a day, and the local customers' difficult and miscellaneous problems are solved on site within 48 hours.
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For customers in other provinces, we have also opened a remote video solution, on-site operation guidance, to achieve the best service, the fastest, the best!
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The company plans to set up a Dejia company's Luoyong office in Thailand's Luoyong Development Zone in 2018, and send professional installation, commissioning and maintenance technical engineers to provide 7 * 12-hour door-to-door service for customers in the development zone.
The company advocates high-quality and efficient service for customers as a model, providing the best quality products, and winning customers' long-term and stable annual maintenance plan with reasonable price, all of which are customer-oriented, integrity-based and win-win.